Frequently Asked Questions
PAYMENTS
What payment methods do you accept?
All Major Credit Cards (Visa, MasterCard, American Express) as well as ACH and Company Check. We do not accept cash. Due to the custom nature of our products, all payments must be made when placing your order.
ART TEMPLATES
How we print and artwork questions
All plastic drinkware is printed via high-speed offset printing
Approximately 120-150 pieces / minute. The processes to produce color separated art, print plates & machines used in High Speed Offset Printing was developed more than 40 years ago. Art Sized for the appropriate product to be printed. Once Printed your cups pass through an intense UV light source & dries instantly.
Will I see a proof before my order is printed?
Yes! We never proceed without a proof. You will receive a digital proof showing what your logo will look like when printed on the product(s) ordered. You will receive this communication electronically through your portal and can approve or request changes at that time. Any changes will require a new proof be generated and may push out your delivery date accordingly. After we receive your electronic approval we will submit your order for printing and no further changes will be accepted.
How long will my order take to print?
Most orders will ship from our manufacturing facilities within 3 to 4 weeks after proof approval. Click here to view current lead times. Please contact BarCups.com if you need something sooner. We pride ourselves on being customer focused. If we can get the order out quicker we will let you know. Production times are calculated after your proof is approved, not based on your order date.
Do you offer rush services?
We do not offer rush services. If you need something quicker than our advertised production schedule please call BarCups.com or your sales representative. We will always try to accommodate.
Ink Colors?
We ask at the time of order entry that you provide the PMS colors (Pantone Matching System) for each color you will be printing. The PMS colors will be either a 3 or 4 digit code. If you do not know and have used a designer please ask them. If you do not know your PMS colors when sending the file we will do our best to interpret the colors and will be noted on your proof. Please note everyone’s computer screens and printers are different, so comparing the color on your screen may not be a perfect match.
What type of file do you prefer?
In order to get the best possible print, Vector art is required due to its ability to be scaled infinitely without any loss of quality. Preferred Vector art format is .ai / .eps or high resolution .pdf (Please note that not all .pdf files are vector.) If you are unable to provide vector art, no worries, we are more than happy to work with you. There will be a small fee to convert your artwork and may take upwards of 24 hours. Check out our “Tips for Printing” page for more information on best printing practices.
What is the available print area on products?
Print areas vary from product to product and size of product. You can find the available print areas on each product page or on the individual templates. Still can’t find it, give us a call or send us an email.
How long will my order take to print?
Most orders will ship from our manufacturing facilities within 3 to 4 weeks after proof approval. Click here to view current lead times. Please contact BarCups.com if you need something sooner. We pride ourselves on being customer focused. If we can get the order out quicker we will let you know. Production times are calculated after your proof is approved, not based on your order date.
Do you offer rush services?
We do not offer rush services. If you need something quicker than our advertised production schedule please call BarCups.com or your sales representative. We will always try to accommodate.
SHIPPING
How is my order shipped?
If we are shipping with a 3rd party carrier that you have designated, BarCups.com will not be liable for any freight claims or damages once the order has left our facilities.
Do you ship internationally?
As of now we are shipping to all 50 states and can ship to Canada. In any event we can ship to your Freight Forwarder if applicable.
SET-UP FEES
The good, the bad, and the ugly
Set-up fees are charged on every new order. The set up fee is charged for each color in your design. This is the ugly or bad news. The good news is you are only charged once for this charge per item. All exact repeat orders will not be charged a set up fee. We do not roll this into our costs as it would artificially inflate the unit costs you would pay on all orders. Let’s get the pain out of the way, on first order. There are cases where a set up fee may be waived based on qty and/or order value.
CANCELING AN ORDER
Can I cancel an order? Orders for any of our custom printed products can be canceled up until proof approval. Once an order has been approved and sent to production, it can no longer be canceled.
Can I return an order that’s already been printed? Unless there is a manufacturing defect, once an order has been approved and custom printed products cannot be returned. If your goods have been damaged enroute please note this when signing, take pictures and if we have shipped the product on our account we will file a claim with the carrier.
