Set-up fees are charged on every new order. You are only charged once for this charge per item. All exact repeat orders will not be charged a set-up fee. There are cases where a set up fee may be waived based on qty and/or order value.

Orders for any of our custom printed products can be canceled up until proof approval. Once an order has been approved and sent to production, it can no longer be canceled.

Unless there is a manufacturing defect, once an order has been approved, custom printed products cannot be returned. If your goods have been damaged enroute please note this when signing, take pictures, and if we have shipped the product on our account we will file a claim with the carrier.

Yes! We never proceed without a proof. You will receive a digital proof showing what your logo will look like when printed on the product(s) order. You will receive this communication electronically through your portal and can approve or request changes at that time. Your written or electronic approval signifies that you have reviewed and confirmed the accuracy of all content, including artwork, logos, text, colors, sizes, and placement. Any changes will require a new proof to be generated and may push out your delivery date accordingly. After we receive your electronic approval we will submit your order for printed and no further changes can be accepted.

Bar Cups provides initial renderings or virtuals to give a general idea of how your design may appear on a specific product. Please note that these are conceptual mock-ups and are not exact representations. They are meant to illustrate overall look and feel. The order will not go into production until a final proof is delivered and approval is received, per the above question, which will then be the official reference.

We ask at the time of order entry that you provide the PMS colors (Pantone Matching System) for each color you will be printing. The PMS colors will be either a 3 or 4 digit code. If you do not know and have used a designer, please ask them. If you do not know your PMS colors when sending the file we will do our best to interpret the colors and will be noted on your proof. Please note, everyone’s computer screens and printers are different, so comparing the color on your screen may not be a perfect match.

Print areas vary from product to product and size of product. You can find the available print areas on each product page or on the individual templates.

We do not offer rush services. If you need something quicker than our advertised production schedule please call us. We will always try to accommodate.

All plastic drinkware is printed via high-speed offset printing, at approximately 120-150 pieces per minute. The processes to produce color separated art, print plates, and machines used here were developed more than 40 years ago. Once printed your cups pass through an intense UV light source and dries instantly. If you have questions about printing on other substrates, please inquire.

Most orders will ship from our manufacturing facilities within 3 to 4 weeks after proof approval. Please reference the specific product page for the most up to date lead times. If you need something sooner, please contact Bar Cups. We pride ourselves on being customer-focused. If we can get the order out quicker, we will let you know. Production times are calculated after your proof is approved, not based on your order date.

We currently ship to all 50 states. We can ship to Canada and the Caribbean. Bar Cups will ship to the freight forwarder and will supply a commercial invoice. The client is responsible for all tariffs and duties that may apply.